End-User Control in Wed-based Electronic Services: a Case Study
نویسندگان
چکیده
This paper reports a case study of end-user control in delivery of web-based electronic services. The case study concentrates the adoption of a web-based electronic system being implemented in processing student’s admission applications on website. The end-user’s control interface provides information on the detail existing in the web-based electronic service. This insight into end-user synesis in developing effective control in web service environment relates to ease of use in doing the task. To assume the leverage of end-user control strictly on the basis of the web service usage would limit the purpose of understanding. Rather it is suggested that it would be better to develop an approach to study the end-user ease of use interface in doing the task with the users perception towards web-based interactivity.
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Towards a Wed-based Electronic Services Adoption Model (E-SAM)
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